Author: Maria Moneva

Coaching has been described as “The art of facilitating the performance and development of another-a facilitation approach” (Downey, 1999). Some people would argue that cutting the coaching budget is a quick way to save money during times of austerity. However despite the recession, we have found that coaching is actually one of the services that has become more and more popular within organizations,...

By now we are all aware, to some extent, of the various challenges and opportunities falling out from the proposed radical changes to NHS Commissioning. Impact Consulting work with leaders and teams from across a wide spectrum of NHS organisations, on both provider and commissioning ‘sides’, which helps us establish an overview of the background issues – as well as the unique perspectives...

The Organisational Behaviour Audit (OBA) is a unique online survey instrument for ‘taking the temperature’ of your organisation. OBA explores occurrences of, and perceptions of, challenging behaviours. It is a completely anonymous on-line survey tool which encourages frank and honest responses. Analysis of the findings across a number of NHS organisations has recently begun.  In a sample...

In the face of budget cuts it can be difficult to justify the costs of commissioning selection and assessment support.  The implications of making the wrong decisions are profound and costly. We are developing a programme to help organisations streamline the selection and assessment processes, saving money and minimising recruitment mistakes. Impact Consulting are currently developing a Desktop...

Several factors have been proven to lead to a more enjoyable interaction with a salesperson, thereby increasing sales results. These factors include feeling understood and listened to by a salesperson demonstrating respect and concern and taking responsibility. We all like to be communicated with in different ways. As customers, we are more receptive when someone ‘tunes in’ to how we think. Flexing...

Impact Consulting have helped a leading social care charity, The Federation of Jewish Services (FJS) through a merger.  The aim was to develop a unified, customer focused culture through a series of facilitated training days, workshops, mentoring and support. Substantial progress has been made. Following the most recent workshop, the senior management team reported that we had tackled the challenging...

This article explores how we have helped three different organisations move from conflict to collaboration.  In each case, the teams were unified and able to remain motivated and driven to ensure the organisations could better navigate the choppy waters of the current economy. Case study one: Large regional Police Force It was recognised by the Commissioner that major cuts in the public sector...

Impact Consulting has developed a Coaching and Career Management Programme to help individuals and organisations manage organisational change, including redundancy, restructure and increased pressure. The workshops ensure participants remain committed, understand the new requirements and are motivated and able to take on the new challenge with gusto. As we know, the NHS is experiencing unprecedented...

We were thrilled to be invited to attend the North West Institute of Director (IoD) Awards with Phil Jones, Sales & Marketing Director of Brother UK last week. Shelly Rubinstein attended the black tie event, held at the Hilton Hotel, Manchester, and was delighted when Phil was given the North West Director of the Year Award. We have been working with Phil Jones and Brother UK over the past year...