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6th September 2016

Confronting difficult conversations – Week 5 of our ‘Top Tip Tuesday’ series on Managing Change Effectively for Leaders

If there is a difficult situation within your workplace it is important to communicate this to your employees. This goes along with transparency, you may need to have some difficult conversations in order to be transparent. Research has shown that when we decide to ignore a situation rather than speak up it is likely to have a negative impact on areas such as employee retention, engagement and collaborative working. It is also likely to waste time, damage relationships and increase stress.

Here are some tips on how to approach difficult conversations:

  • Use facts rather than opinions
  • Think about the outcome you want prior to having the conversation
  • Decide how you will start and end the conversation
  • Learn from past conversations, what has worked well previously or what could you have done to produce a more effective outcome?