Service Quality in the NHS
USING A SERVICE QUALITY MODEL TO BRING ABOUT CULTURE CHANGE IN THE NHS As we move into the new healthcare landscape, many organisations are facing unprecedented changes which demand doing things differently within uncertain environments. This requires a positive shift in mind-set; the need to develop resilience and enable confident innovation, while avoiding being drawn […]
Emerging Leaders
Working with the NHS North West Leadership Academy (NWLA) Helping to Build Leadership Capability Introduction Since early 2013, Impact Consulting Psychologists have been supporting the NHS NWLA “Emerging Leaders” programme designed to equip middle manager participants from Clinical and Managerial backgrounds to develop the knowledge and skills needed to take charge of their own leadership […]
Francis Report – Opportunity for Change
The much awaited final draft of the Francis report is finally upon us, amidst a flurry of media activity. We already know that it will highlight the need for NHS organisations to create ‘the right culture’ – for delivering high quality care that is responsive to patient needs and preferences. This need has been apparent […]
Buying Behaviour Explained
Impact Consulting carried out desktop research for our USA client Trade Only about how trust motivates people to buy from organisations. The presentation has some useful insights we would like to share with you. Buying Behaviour Explained V2
Health & Wellbeing Support
Directors of Public Health have been taking a positive approach to their integration into Local Authorities. Putting health and wellbeing top of the agenda is a challenge that they have been relishing. Impact Consulting have been commissioned by the North West Leadership Academy to coach Directors of Public Health during this transition. One DPH stated […]
Absence: Part Three – Stress
The CIPD found that 40% of employers noted a rise in stress-related absence in their organisation in the past year, shifting it into first place as the largest cause of long-term absenteeism. Overall, the number of individuals admitted to hospital with stress, has increased by 7%, according to the Health and Social Care Information Centre. […]
Absence: Part Two – Health and Well-Being Initiatives & Benefits
One increasingly common way to reduce absenteeism, is by implementing health and well-being benefits. Employee perceptions of introducing these benefits, actually exceeds their cash value. Such organisations evoke a positive image surrounding their work culture, which enhances their reputation and helps attract the best candidates, whilst retaining valued employees. Currently, 2/3 of the public sector […]
Absence: Part One – How Can We Manage It and Reduce Its Cost?
The Chartered Institute of Personnel and Development (CIPD) report that an average of 7.7 days are taken on sick leave, every year. This is costing, on average, £673 per employee per year, totalling a staggering £12.2 billion in the UK alone. The majority of this cost is associated with a loss of productivity, which costs […]
Job strain increases the risk of heart attacks – by 23%!
The BBC News reported that a link has been found between job strain and an increase risk of heart attacks. Researchers at UCL analysed results from almost 200,000 individuals and found the stressor lead to an increased risk of 23%. Experts suggest that eliminating job strain would prevent 3.4% of those cases. Why not contact […]
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If you have anything that you would like to ask us about, relating to any of the stories above or something new then please don’t hesitate to get in touch.